Tourists refused shopping and were insulted by female tour guides.

A group of 12 tourists from Nanjing visited Hong Kong and Macau on the 5th. They were verbally abused for refusing compulsory shopping for female tour guides in Zhuhai. After being reported exclusively by this newspaper, the incident caused great repercussions throughout the country. The Zhuhai tourism department has started investigations the day before. Because female tour guides have been confirmed as unlicensed tour guides, the results of the “expulsion of female tour guides and notification of non-professional employment” given by the travel agency of the day before yesterday appear to be a bit “funny” in the complaints of Yang Xiaofeng: “She is not a tour guide. What does the industry report mean?"

The delegation can hardly be resigned

Because he questioned his encounter with “zero negative fee”, Yang Xiaofeng came to the Nanjing Tourism and Forestry Bureau yesterday to make a complaint. He believes that the acceptance agency has used "undocumented tour guides" to hurt him and other tourists. From the words of the female guide's deaf person, he got “cue”. He also suspected that he was caught in a “zero negative fee”. "After entering Macau from Zhuhai, our team leader and the female tour guide are obviously familiar." Yang Xiaofeng recalled that the topics the two men talked about all the way involved in life were obviously not the first cooperation. The female tour guides made tourists as "a liar," and repeatedly stressed that "your fares and meals are paid by me!" Let Yang Xiaofeng and other tourists be puzzled: Did we be sold to tour guides? It is during the summer tourist season that it is the price of airline tickets and accommodation that rises. They use the “travel card” to register for travel, as long as 1480 yuan/person. "If there is no such card, such a cheap price, we can also think that there will be problems and will not participate."

Tang Yong, director of the Quality Supervision Institute of the Nanjing Municipal Bureau of Tourism and Parks, said that for undocumented female tour guides, the Nanjing delegation must have failed due diligence. At the same time, it will investigate the cost of the agency together with the price department; if there is a low price dumping , it will be heavily penalized.

After this report was reported exclusively by the newspaper, local media in Nanjing, Zhuhai, and Hong Kong were also highly concerned. Yang Xiaofeng suddenly became a “celebrity”. Yang Xiaofeng stated that he did not complain in order to claim compensation. He wanted more people to think that he was complaining. Ordinary, to avoid similar incidents in the original pleasant journey.

Low price dumping will impose a fine of 100,000-500,000

Tang Yong said that for Yang Xiaofeng's issue of “zero negative fee”, the quality supervision agency will work with the price department to conduct cost verification on the group tour company. In particular, what constitutes a “travel card” held by tourists? If there is indeed a low-cost dumping, once it is determined, the unit will be dealt with jointly. "If the "Travel Agency Regulations" are violated, attracting tourists at a low price, and arranging forced shopping or self-paying projects, travel agencies will be fined between 100,000 and 500,000 yuan."

At the same time, the tourism department also convened the Nanjing outbound travel agency to hold a meeting to inform the incident and requested to standardize its own business operations.

Female tour guide is a travel agency in Shenzhen

Yesterday, according to the Quality Supervision Office of the Zhuhai Tourism Bureau, the travel agency to which the female guides belonged was foreign and not local to Zhuhai. The reporter learned yesterday that the travel agency in Shenzhen had not enough tourists to hand over the site and sent a staff member of the company to temporarily “replace”. Then does the Zhuhai Tourism Bureau have a penalty for Shenzhen travel agencies?

“Zhuhai Tourism and Culture Law Enforcement Brigade has begun investigations.” Director Chen of the Quality Supervision Office of the Zhuhai Tourism Bureau stated that Guangshen, Shenzhen, and Zhuhai have always had a tourism cooperation mechanism. “There is also the Guangdong Provincial Tourism Bureau, and it will be better coordinated and implemented. Director Chen said that the next step would be to inform the tourism department where the travel agency legal person is registered, that is, the tourism department of Shenzhen. At the same time, a notice has been issued to the legal representative of the travel agency and the legal representative is required to go to Zhuhai with a license for enquiry.

The delegation may be "punished by a combination of crimes"

"Zero Negative Tour" forced shopping and the use of unlicensed tour guides were the "two crimes" to be determined for the female tour guide deafness event. Once it was found to be a violation of the "Travel Agency Regulations." Relevant laws and regulations stipulate that only one thing and one penalty may be imposed, that is, only one punishment may be imposed on the same illegal act. Judging from the current situation, Zhuhai is the site of the incident and will surely be punished by tour guides and ground-settling Shenzhen travel agencies. Does this mean that the Nanjing delegation can escape the penalty? "According to the results of the final investigation, we must see whether the number of offenses is commensurate with the number of crimes," said an industry insider in Nanjing.

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